The cost of delivery to a transport company or courier service costs 250 rubles.

Free delivery from 7000 rubles.

Delivery to the transport company or courier service is carried out within 1-2 days after the receipt of funds, on working days, if all data for sending is available.

Delivery by Russian Post
Delivery across Russia from 2 working days depending on the remoteness of the region. After the item is shipped, a tracking number will be sent to you. The shipping cost is calculated based on the weight of the parcel at checkout. When the parcel arrives at your branch, you will receive an SMS notification or a push notification in the Russian mail application. There is also a paper notification, but they do not always come. It is recommended to track through the application or the website of the Russian Post.

Delivery by transport companies of your choice. Calculated individually at checkout.

Worldwide delivery by Russian Post, EMS. Calculated individually when placing an order. Delivery from 10 working days.

IMPORTANT!

- It is important to check the appearance of the packaging - it must not be wrinkled or torn.

- After opening the package, you should check the availability of all ordered items, as well as the appearance of the goods. It should not have defects (dents, chips, deformations).

If you find any defects in the goods, make a claim directly at the courier service or transport company. It is advisable to photograph any defects. If defects are found outside the delivery service department, claims will not be accepted.

- We are not responsible for lost parcels by Russian Post and other organizations.

- Delivery times are indicated based on the data on the official website of transport companies. Moon-shards.shop is not responsible for the violation and non-observance of delivery deadlines by transport companies.

- If the parcel is returned back due to the fault of the buyer, in order to receive it, you must pay for the delivery again.

- Payment to the card Sberbank, Tinkoff, Alfa-Bank
- Fast payment system (SBP)
- PayPal (for foreign customers)

The goods offered by us are mostly made of handmade natural stone and have their own specific features:

• Natural stones may have minor irregularities, scratches, internal cracks, natural depressions, cavities, inclusions are not defects.
• Color reproduction from different devices (phone, monitor, tablet) may vary, please pay attention to this

The value and beauty of a product made of stone or the stone itself is that each product, jewelry, souvenir, stone, cabochon is unique and unrepeatable.

Claims for the quality and quantity of the goods received are accepted for consideration, provided that the customer, within three days from the date of receipt of the goods from the carrier, notified the seller about this by e-mail or by phone. Defective goods will be replaced or refunded.

The warranty does not cover defects that occurred through the fault of the buyer, for example, if he violates the rules of storage or uses the goods for other purposes.

• The store gives a guarantee for the jewelry thread, which is the basis for bracelets made of natural stone.
• The store guarantees free maintenance of natural stone bracelets purchased from us.

• Accidental broken jewelry thread (repair and repair)
• Loss of up to 3 beads of natural stone (free addition of a stone if its cost does not exceed 900 rubles for the entire bracelet)

The warranty cases for bracelets made of natural stone do not include:

- Loss of a stone by the buyer as a result of a broken jewelry thread. The lost stone is not replenished at the expense of the store if its value is more than 900 rubles per bracelet. This stone belongs to the category of premium and is purchased by the buyer separately.
- Loss of a stone in the amount of more than 3 beads, more than 3 beads of natural stone in case of loss, the stone is purchased separately by the buyer if the cost of the stone is 800-900 rubles per bracelet.
- Using the bracelet for other purposes. Bracelets can only be used as jewelry on the arm.
- Splitting of a stone that occurred as a result of mechanical impact, impact, compression or other influences that led to a split or split of a whole or part of a stone.